Question 1

How long does it take to receive friend requests?

Accepted Answer

The first requests are sent within 24 hours of payment confirmation. After that, you will receive daily requests throughout your plan period.

Question 2

I haven't received any friend requests. What should I do?

Accepted Answer

Check that your Trainer Code is correct and that you haven't reached the 200-friend limit in the game. If everything looks fine, contact support at the email below — we'll resolve it within 24 hours.

Question 3

How do I find my Trainer Code?

Accepted Answer

Open Pokémon GO → tap your profile photo → scroll down to see your 12-digit code. You can also access it via Friends → Add Friend.

Question 4

Can the Diamond plan be used for multiple accounts?

Accepted Answer

Yes! The Diamond plan supports up to 3 different Trainer Codes. Perfect for multiple accounts or sharing with friends.

Question 5

Can I change my Trainer Code after paying?

Accepted Answer

Yes, contact support with your new Trainer Code and we'll update it at no extra cost.

Question 6

My payment was declined. What happens to my money?

Accepted Answer

Declined payments are never charged — no amount is debited from your account. Try again with a different card or payment method.

Question 7

Do you offer refunds?

Accepted Answer

Yes. If you receive no friend requests within the first 3 days after payment, we guarantee a full refund. Contact support to request it.

Question 8

Are the added friends real players?

Accepted Answer

Yes, all are real and active players. We never use bots or fake accounts, ensuring gift exchanges, PokéCoins, and remote raid participation.

Frequently Asked Questions